I’d have to say that on an average I get a complementary business class upgrade on every 4th journey. Its just one of those things that puts a big smile on your face at the check-in counter and an even bigger smile when you get into the aircraft. I noticed that this is more prominent on multi-leg flights especially with 4 or more stops.

How often do you get a complimentary upgrade? 

How often do you get an Upgrade?

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