Comments on: SalesForce’s Force.com – Too Good to be True? http://alvares.in/mario/20090525/salesforces-forcecom-too-good-to-be-true/ on travel technology, hacking and everything else Fri, 06 Jan 2012 08:46:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: mario http://alvares.in/mario/20090525/salesforces-forcecom-too-good-to-be-true/comment-page-1/#comment-1299 mario Wed, 27 May 2009 18:18:51 +0000 http://alvares.in/mario/?p=1277#comment-1299 Thanks for the confirmation JP. Now all I need to do is shoot the SalesForce people for not giving me this demo 6 months earlier! Not sure how late it is to pull out of the recent 2 million $ worth of orders we just signed for the new systems :( Thanks for the confirmation JP. Now all I need to do is shoot the SalesForce people for not giving me this demo 6 months earlier! Not sure how late it is to pull out of the recent 2 million $ worth of orders we just signed for the new systems :(

]]> By: JP Seabury http://alvares.in/mario/20090525/salesforces-forcecom-too-good-to-be-true/comment-page-1/#comment-1298 JP Seabury Wed, 27 May 2009 15:41:29 +0000 http://alvares.in/mario/?p=1277#comment-1298 If it helps any, you CAN access your data when the internet is down, if that's really important for your business model. It was for ours. Our business model demands that our Technical Support staff have access to customer contact, and trouble ticket information (cases), as well as some other custom data that we now have in Salesforce.com. We can't tollerate anything longer than a 5 minute outage, because of the nature of our business and the customers we server (telephony equipment, providing emergency life line services). We backup all data from Salesforce.com to a local SQL server, every 24-hours -- using API tools provided by Salesforce. We have a simple PHP app that can be used to access the data in the "backup SQL" server. It's not pretty, but it provides the basic data we need if there is an internet outage or data center outage. I vouch for all the testimony you heard at that presentation. Salesforce.com rocks! If it helps any, you CAN access your data when the internet is down, if that’s really important for your business model.

It was for ours. Our business model demands that our Technical Support staff have access to customer contact, and trouble ticket information (cases), as well as some other custom data that we now have in Salesforce.com. We can’t tollerate anything longer than a 5 minute outage, because of the nature of our business and the customers we server (telephony equipment, providing emergency life line services).

We backup all data from Salesforce.com to a local SQL server, every 24-hours — using API tools provided by Salesforce. We have a simple PHP app that can be used to access the data in the “backup SQL” server. It’s not pretty, but it provides the basic data we need if there is an internet outage or data center outage.

I vouch for all the testimony you heard at that presentation. Salesforce.com rocks!

]]>